1. Acceptance of terms
These Terms of Service ("Terms") govern your use of the website at tmpo.health (the "Website"), our member portal, intake quiz, telehealth platform and related services (collectively, the "Services"), operated by TMPO Longevity LLC ("TMPO Longevity," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
2. About TMPO Longevity and our services
TMPO Longevity operates a telehealth-enabled longevity and recovery practice. We provide the technology, administrative and member-support infrastructure that allows patients to complete intake questionnaires, arrange lab testing, attend telehealth consultations with licensed physicians, and receive care plans. Medical services, diagnoses, treatment decisions and prescriptions are made exclusively by licensed physicians, not by TMPO Longevity itself. The Website's general content is educational and is not a substitute for professional medical advice.
3. Medical emergency disclaimer
TMPO Longevity does not provide emergency care. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use the Services for urgent or life-threatening symptoms, including chest pain, difficulty breathing, sudden weakness or numbness, severe allergic reactions, or suicidal thoughts.
4. Eligibility and states served
You must be at least 18 years old to use the Services. Care is currently available only to patients who are physically located in Florida, New York, or Connecticut at the time of each telehealth consultation. By attending a consultation, you represent that you are present in one of these states. We may expand to additional states; availability in other jurisdictions will be published on the Website.
5. Consultations, care plans and prescriptions
Consultations are conducted by video through a secure telehealth platform. Treatment is prescribed only when the physician determines it is medically appropriate after reviewing your history, symptoms and required laboratory results. Booking a consultation does not guarantee a prescription, and no therapy is suitable for every person. When prescribed, medications are filled by independent licensed pharmacies, which may contact you separately regarding fulfillment and payment. Follow-up visits and ongoing lab monitoring are expected for patients on active care plans, and you agree to complete them as advised by your physician. Individual results vary, and your physician will discuss expected benefits, risks and alternatives with you.
6. Compounded medications
Some medications prescribed through our Services may be compounded by licensed compounding pharmacies. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality. TMPO Longevity does not manufacture, compound or sell medications. Risks and alternatives will be reviewed during your consultation.
7. Memberships, billing and automatic renewal
Membership tiers. We offer monthly and annual membership plans (Recover, Perform, and Founding), as described on our pricing page. Listed prices are in U.S. dollars and exclude applicable taxes unless stated otherwise.
Automatic renewal. Memberships are subscription services that renew automatically. Your payment method will be charged the recurring fee at the beginning of each billing period (monthly or annually) until you cancel. The renewal amount, frequency and renewal date are disclosed before purchase and confirmed by email.
Cancellation. You may cancel at any time through your member portal. Cancellation takes effect at the end of the current paid billing period; you will continue to have access through that period. Except where required by law, paid fees are non-refundable.
What is not included. Unless expressly stated in a plan description, membership fees do not include laboratory testing fees, prescription medications (which are billed separately at pharmacy cost), dietary supplements, or extra consultations beyond your plan's allocation. Laboratory panels are billed separately, beginning with an initial $99 panel.
Price changes. We will notify you in advance of any price changes affecting an active membership, and you will have the opportunity to cancel before the new price takes effect. Annual memberships receive reminder notice before each renewal.
8. Florida notice on free or discounted services
THE PATIENT AND ANY OTHER PERSON RESPONSIBLE FOR PAYMENT HAS A RIGHT TO REFUSE TO PAY, CANCEL PAYMENT, OR BE REIMBURSED FOR PAYMENT FOR ANY OTHER SERVICE, EXAMINATION, OR TREATMENT THAT IS PERFORMED AS A RESULT OF AND WITHIN 72 HOURS OF RESPONDING TO THE ADVERTISEMENT FOR THE FREE, DISCOUNTED FEE, OR REDUCED FEE SERVICE, EXAMINATION, OR TREATMENT.
9. Supplements and affiliate disclosure
These statements have not been evaluated by the Food and Drug Administration. Dietary supplements and related products referenced on the Website are not intended to diagnose, treat, cure, or prevent any disease. TMPO Longevity may earn a commission on supplements purchased through our partner dispensaries. You are never obligated to purchase supplements through our channels and are free to purchase them from any source.
10. Free health quiz
The intake quiz on our Website is an educational tool that helps explore whether our care model may fit your goals. Quiz results are not a diagnosis or medical advice. A physician reviews your answers only if you proceed to book a consultation. When you complete the intake, your answers and contact details are submitted to TMPO so a physician can review them before your consultation.
11. Telehealth consent summary
Telehealth involves electronic delivery of healthcare services including video visits, secure messaging and electronic records. By participating in telehealth consultations, you acknowledge and agree that: (a) telehealth cannot fully replicate an in-person physical exam; (b) technology disruptions can occur; (c) consultations are confidential and conducted on a secure, HIPAA-eligible platform; (d) you may withhold or withdraw consent to telehealth at any time; and (e) if telehealth is insufficient for your condition, your physician may recommend in-person care. You will receive and may be asked to sign a separate telehealth consent before your first visit.
12. User accounts and acceptable use
You agree to provide accurate, current information when registering, to keep your credentials confidential, and to notify us immediately of any unauthorized use. You may not: use the Services for any unlawful purpose; impersonate another person; interfere with or disrupt the Services; attempt unauthorized access to systems or data; or scrape, reproduce or redistribute Website content without permission.
13. Privacy and HIPAA
Our collection and use of personal information is governed by our Privacy Policy. For protected health information, our Notice of Privacy Practices applies. Telehealth consultations are not recorded without your advance consent. AI-assisted documentation aids used by physicians operate under Business Associate Agreements, remain under physician review, and make no clinical decisions.
14. Intellectual property
The Website, its design, text, graphics, logos and software are the property of TMPO Longevity LLC or its licensors and are protected by United States and international intellectual property laws. You receive a limited, revocable, non-exclusive license to use the Services for personal, non-commercial purposes.
15. Disclaimers and limitation of liability
THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NOTHING ON THE WEBSITE CONSTITUTES MEDICAL ADVICE; MEDICAL ADVICE IS PROVIDED ONLY BY LICENSED PHYSICIANS DURING FORMAL CONSULTATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TMPO LONGEVITY LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICES SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
16. Governing law and dispute resolution
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction. You agree to attempt to resolve disputes informally by contacting us before filing a claim.
17. Changes to these terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. For material changes, we will provide additional notice where appropriate.
18. Contact information
Questions about these Terms of Service can be submitted through our website.
TMPO Longevity does not provide emergency care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.